The Northfield Inn

We are located on a mountainside overlooking the campus of Norwich University, the oldest private military college in our nation and proud to serve the University, the students and their families. Since there is not an abundance of lodging accommodations in the area, whenever the University has a special event we establish a minimum stay requirement for the duration of that event in order to serve the attendees for that event. The Norwich University Graduate School is and online program which is attended by many of the military student alumni who are overseas serving our country. When they complete their studies they must serve a five day residency and then their Commencement, therefore, we have a six-night minimum each year for that event. Mr. Redner succeeded in intimidating my housekeeper by boasting his law enforcement and military career and "strong-armed" her into agreeing to take a one-night reservation preventing us from taking a 6-night graduate student. After turning away a female officer serving in Hawaii and a Norwich alumni serving in Afghanistan who is coming home for his residency and Commencement, I decided to call Mr. Redner to see if he would consider giving up the room so that we could accommodate the military students whom we pick up from the airport so that they don't need to bear the cost of renting cars. Mrs. Redner answered the telephone and was very kind but did not want to make the decision and requested that I hold on while she call Mr. Redner to the telephone. The next thing I heard was shouting on how many years he served in law enforcement and in the military and how this sort of thing never happens to him and how he was going to write all over the Internet how we mistreated him. . . . . I never got a word in to even apologize. . . or even to offer any compensation before he slammed the telephone down. It is with deep regret that this upset him so much but I am afraid to call him again to even ask if he is keeping the reservation or not, or if we should contact the Marine in Afghanistan. I have been operating The Northfield Inn for 22 years and have never encountered anyone or any such situation as this and feel totally unprepared to deal with it. Best regards, Aglaia