Sheffield House B&B      
131 Kuulei Rd, Kailua, HI 96734-2719, USA    
 
 
Innkeeper/s:

Paul Sheffield, Rachel Sheffield

Description

Circa 1957. Walk through the garden gate to a place that make you feel like a local Hawaiian. The owners moved to Kailua on their honeymoon in 1986 and never left. After one night of tropical breezes and the soun...


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roach motel

BOTTOM LINE IF YOU CHOOSE TO STAY HERE: - IF YOU DON’T LIKE BIG CREEPY CRAWLY ROACHES DON’T STAY HERE. - IF YOU DON’T WANT RUDE, CARELESS HOSTS IN THE EVENT YOU DO ENCOUNTER ROACHES WHILE STAYING HERE, DON’T STAY HERE. BETTER YET… JUST DON’T STAY HERE. PERIOD. My boyfriend and I had booked the Ginger Suite for six days + five nights, from Monday, 03/17 to Saturday, 03/22. I had booked this in advance and was very excited for my trip out to Hawaii, as I have never been. Definitely a first trip out to Hawaii to remember! Unfortunately not for the amazing beaches, the amazing food, nor even for the beautiful weather. It was for the lack of consideration, poor customer service, and lack of good judgment that now has forever tainted my image of bed & breakfasts’, as this was also my first time staying in one. Good job Sheffield House Bed & Breakfast, with double kudos especially to Paul for helping to facilitate and influence my changing opinion of this  I am DEATHLY afraid of roaches. If given the opportunity, I wouldn’t lay on a bed of roaches (especially the ones found at the Sheffield House) if offered $1 million dollars. Apparently on my first night of staying at the Sheffield House, my boyfriend killed a big roach without having told me (so as not to scare me) as he knew we still had a long stretch of five more nights to go. Second night of staying here, no roaches (that I saw). Third night, four roaches TOTAL that we had seen (please refer to my posted pictures). Here’s what happened. So it’s about 10PM, boyfriend and I are laying in bed watching some TV, when I saw three BIG, UGLY roaches (one big one on the wall, and two big ones crawling on the floor). IMMEDIATELY I got out of bed, raced over to their house (posteriorly adjacent to my room), and confronted Paul about the roach issue. Paul in disbelief said, “How is that possible? We get the room fumigated once a month.” And in response, I said, “Even if you do, there are three big roaches that I see, and they are still there.” So he went over to my Ginger suite to try to reconcile the issue. He followed promptly with Raid in hand and visually inspected the place. He then said, “Welp, if they’re here, I don’t see any. They must’ve ran away.” He said that carelessly and with such disinterest evident that he just wanted to just return home and that him rattling random objects in the room to no avail resolved the issue. I responded with, “They’re just hiding. I’m deathly afraid of roaches!!! I didn’t know that you had roaches here. I can’t sleep well now tonight now knowing that there are big roaches in the room.” He offered to shake things up around the room, which he did so superficially. He swept one dead roach from behind the trash can and said that’s all the roaches he saw. (FYI, that roach was just there, my boyfriend and I had no knowledge of it). Before appearing as though he was going to retire back to his house, Paul in total disbelief as if I had said the most ludicrous statement, said “I find it very hard to believe that you said you saw roaches. How is that possible? We fumigate the place once a month.” Be that as it may as he says he does, which month he’s talking about beats me completely. Could’ve well been some month back in ’76, because fumigation or not, whatever way, shape, or form, they’re fumigating, has more than proven their efforts to be highly ineffective. Just that lack in believing that a customer that is paying good money to stay at their B & B, has nothing better to do with their time than to bother you at some odd hour in the night for roaches should be convincing enough. So when he said that statement, that just did it for me. I am trying to compile together an idea as to why he was behaving and speaking to my boyfriend and I so carelessly, suggestively, and condescendingly. I don’t know if it’s because he looked at us and he thought we were younger thus making it okay to speak to his paying customers that way? I have no idea…age, or ANYTHING, you should speak respectfully, courteously, and act like you give a damn to your paying customers as they are the ones bringing you business. So I told him that there were three roaches still running about in the room (could’ve well been more too!), and that I was just too scared to sleep in the Ginger Suite tonight because I couldn’t sleep there restfully and peacefully knowing roaches were still there. I asked him if I can have a discount on that night since I’d be sleeping in my car, and he was so quick to respond with an unyielding refusal saying, “No! I’m not giving you a discount.” He stood in the doorway in silence as I just sat there in disbelief pondering how he had single-handedly made my highly anticipated Hawaii trip take a turn for the worst. He said I’ll leave the raid in the room. And I told him to just close the door behind him and he left. I apologize for sounding like a big baby, but I cried when Paul left the room because I was so upset that I paid $900 to stay here for six days. Rightfully, I am entitled to have someone give a damn and try to correct and make things right especially since I didn’t sign up to stay in room infested with roaches!!! Had I known there were roaches you bet your ass I wouldn’t have stayed there! Like any good business, when a restaurant messes up on your order, they won’t charge you for it; when a hotel is overbooked, they’ll give you a free upgrade or comp you a free night; when you complain about an employee at any establishment and speak to the manager, they’ll offer you something to compensate for your bad experience. Paul was so insensitive to his paying customer and offered NO ALTERNATIVE in correcting this huge fault, and that I had this dilemma of where to try to sleep peacefully that night. I’m three months pregnant so should I chance staying in the small ginger suite with no air circulation and subject myself to the fumes of raid as they stay stagnant and overpowering if my boyfriend were to spray it to kill roaches? In the morning following that night, despite having three more days that were already paid for in advance, my boyfriend and I packed our bags ASAP and checked out first thing in the morning. please refer to trip advisor review for roach pictures!
katrina espiritu

Management Response
We must reply to this review. I , Rachel, spoke with this guest the morning after she arrived and she seemed very happy and liked her room. Paul will take over from here. Our guest came over earlier in the day and AFTER paying her balance said that she would be leaving early due to a "family emergency" on the Mainland. In the evening , she came over very upset at having seen roaches. I came back with her and turned the place upside down, looking under, behind and inside every place that I could find the offending bugs but I did NOT find any. They may have been there, but I could NOT find them. I explained to her, and as our website states, we live in the tropics and bugs are a fact of life here. Bugs live in the environment and occasionally sneak in. We take this very seriously and we do all we can to keep the house bug free. We clean Very Thoroughly between guests. We have a contract with Terminex who comes and treats the place regularly. We pay for a contract which includes a clause that they come back and treat again ANYTIME we see bugs. If you wish to verify that we use their service please call them at (808) 486-2418 and verify service by our address 131 Kuulei Road, Kailua or phone number (808) 262-0721 . Our service technician is Troy. You may ask to speak to Troy regarding the chemicals that he uses and when this room the Ginger Studio was last treated. In the past, we used to encourage people who have a concern about bugs to NOT stay in a ground floor room in Hawaii, but to instead to stay above the 4th floor in a high-rise hotel. However, we have since heard of bugs on an upper level floor of a hotel. After inspecting every inch of the room and the bathroom and not finding ANY bugs, I left a can of Raid with her in case one came into view. I was very concerned and I did everything I knew to do. We are very sorry about her fear regarding roaches. Paul Sheffield
This response is the subjective opinion of the management representative and not of iLoveInns.com or American Historic Inns, Inc.
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This review is the subjective opinion of an iLoveInns.com user and not of iLoveInns.com or American Historic Inns, Inc.

We'll Be Back

Loved our stay, see you in 2 years when we're back again for the TransPac.
Teresa P
7/12/2012

My ratings for this property      
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BOTTOM LINE: I would stay here again.
Did you find this review helpful? Yes (3 votes)
This review is the subjective opinion of an iLoveInns.com user and not of iLoveInns.com or American Historic Inns, Inc.

The Very Best!

I have stayed all over Kailua visiting my military son and you're place was the very best that I stayed at.
Karen P
8/12/2012

My ratings for this property      
     Location
     Comfort
     Condition
     Cleanliness
     Service
BOTTOM LINE: I would stay here again.
Did you find this review helpful? Yes (2 votes)
This review is the subjective opinion of an iLoveInns.com user and not of iLoveInns.com or American Historic Inns, Inc.

At A Glance

3 Review(s)
67% would stay again
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Publicity and Press Reviews

Frommers, Foders, Seira Club, Lonely Planet, Rough Guide to Hawaii.


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