Quiet House B&B With Cottages

I talked to wife and made a reservation and although she normally wants paid up front...she agreed to take card # and we would pay when get there. I was treating a friend from Fla who came up here and explained that to her and this was going to be the special stay we'd experience. I gave her my home phone AND cell phone number when made reservation. We were already traveling and she only called my home phone several days before to inform me she gave reservation to someone else. I didn't get message and called her early in day of our appt to stay and left her a message on what time we would arrive...no phone call back....so called again to make sure she got my message and she informed me her husband upset she didn't get money in advance and she gave room to someone else. We were two women alone and spent the better part of the day calling to get somewhere else for the night and while driving on the road and having no luck getting anywhere on that short of notice. The owner hung up on me twice when I tried to talk to her about when she informed me she gave to someone else. My friend sitting next to me in shock as she was listening to what I was saying and being hung up on. What if we had traveled there to find this out and we would have been trying to sleep in the car, for sure then. She didn't even call me back after left message about arrival time. I called her back late in afternoon to find all this out. After many hours on the phone and stopping at motels....we finally found a smoke filled room to stay in. It was a rough unpleasant day and evening....the day that was to be a treat for my friend and a special stay turned out to be this. This is bad business and incomprehensible behavior for a business of this sort.