Difficult Rental for a Large Group

We rented the O’Neil House for two nights covering the New Year’s weekend of 2010. The décor was beautiful, the staff very attentive, and the food excellent. Unfortunately, our praise cannot be extended to the ownership of the O’Neil House. We booked the weekend a full year in advance and experienced a shifting landscape of occupancy and cost issues. There was a continual redefinition of how many adults and children we could house. Ultimately, we were forced to house part of our guests offsite even though there was one O’Neil House bedroom left empty for the weekend. The other surprise occurred at checkout. Our final bill was almost 25% higher than we had estimated and had been verbally quoted. During the finalization process leading up to our weekend event, and feeling uneasy about firming the actual costs expected, we had asked for a written quote. When rebuffed, We did not pursue the topic. That was a major mistake. A word to the wise: WE WOULD NOT RENT THIS FACILITY WITHOUT RECEIVING A WRITTEN, FIXED PRICE QUOTE IN ADVANCE! Our beautiful weekend was destroyed by the ugly conversation at the end. Ultimately, we paid the bill, departed, and will never return. P.S. There was a strong cigarette smoke odor present in some rooms on the second floor. It was strong enough that one family of our guests moved to the empty room to avoid the odor.
William Feth
Richfield, OH
1/11/2011

My ratings for this property
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