Fantastic stay!

WOW! Dont change a thing! Everything was wonderful and I will be back, thanks to all!
Gail L
1/20/2011

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Fantastic stay!!!

I loved staying at this Inn! It was clean, quaint, charming, and so homey. The staff is excellent and the breakfasts were fresh and delicious. I have stayed there twice now and I can't wait to stay there again. 5 stars!!
Andrea W
1/19/2011

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Gail Lupia

First time I have stayed at your Inn. Everything couidnt have been better! Clean,friendly,close to everything,all the staff were so accomidating! Thanks to Margaret, Maria, and Joahanna for all they did. Maria, your chalupas were so good!Will definitly be back (hope soon!)Breakfast was fantastic!
Gail L
1/19/2011

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A must stay

Wonderful B & B. Fantastic breakfasts. Ken makes the best flapjacks. This B & B is very clean. The staff is friendly and fun. The location is great. A short walk to downtown on The Riverwalk is lovely and you are burning off the calories. We were given a complimentary upgrade to the honeymoon suite which is very spacious. It even has it's own private balcony. Visiting San Antonio...this inn is a MUST STAY.
Leta Fritz
1/16/2011

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Disappointing

It's been nine weeks and I am still waiting for a refund of my deposit of over $1300. I'm really not feeling good about this. I was looking forward to this trip, but had to cancel because I couldn't afford to do it. Being in a tough financial situation, it's been especially hard to deal with the runaround I've gotten from these people. I suppose writing this is a last resort, maybe it will help stir things up. First contact by email, requesting to cancel the reservation I made, was December 11, 2009. Today is February 12, 2010. I have heard everything, from "we never got your email," to "that was our answering service; they must have not given us the message." The last time I called was January 27. I asked to speak with the owners, but they apparently are not available. I was not allowed to speak with them. They have over $1300 of my money. Originally I was told that a refund would take four to six weeks. Last time I spoke with the Inn's manager she told me that refunds take six to eight weeks, and there's nothing she can do to help me. Doesn't that seem unreasonable? I have been looking for their "policies" on their website, but can not find it. Maybe the first time I saw it, a long time ago, was when I booked the room. Anyway, it's apparently very difficult to find, if its there at all. Is this even legal? I suppose I might be finding out. Next steps will have to be a credit card chargeback, and phone calls to the attorney general, better business bureau and chamber of commerce. Calling the Inn at the Riverwalk does no good whatsoever. To the owners, if you happen to read this review, you may be nice folks, like some of the other reviewers have mentioned, but you've created the impression that you are thieves.
Mark U
2/12/2010

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The Perfect Wedding!!!

Our wedding was held at the Inn on the Riverwalk this past weekend - I cannot express how great Johanna, Teresa, and their staff was. My wife and I met with them two months before our wedding to pick our date - we rented out the entire main house and had two other rooms in the cottages next door. Johanna and Teresa handled everything for our wedding - the setup, the ceremony, the cake, the food, and the flowers. Their efforts made our weekend so stress-free and I cannot thank them enough. We paid them for everything up front and put full trust in them to get everything together for our special day - and they did a phenomenal job! The Penthouse suite has to be the nicest get away room in San Antonio, especially with the rose petals that led up to it with the romance packages, which included chocolates and Champaign and a dozen roses that the Inn gave to us as a gift for our wedding. I can go on and on forever, but will simply end it with - this place is awesome, my wife and I and all of our guests really had a great time, and I would highly recommend this place to anyone who loves Inn's or would love to have a perfect stress-free wedding! KK & SCK
Kevin Kimmel
8/19/2009

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Such an amazing experience!!!

The Inn on the Riverwalk is so adorable and such a great place to stay! The rooms are all unique and decorated so cute. The views of the riverwalk are amazing. This place is a peaceful and serene environment in the heart of downtown San Antonio. It's a very quick walk to the more busy area of the riverwalk with the shops & restaurants. The inn keepers are all so nice too!
Kelly Harrington
Los Angeles, CA
6/24/2009

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Home away from home

I’ve had the pleasure of visiting the Inn on the Riverwalk multiple times on business trips. Never again will I stay in a hotel when I visit San Antonio. My experience at the Inn is like a home away from home. Johanna, Scott & Betty are always warm and welcoming, the rooms are stylish and comfortable, and the location is perfect. Nothing beats sitting out on the balcony at night with a panoramic view of the city. I can’t wait for my next business trip!
Iain Hackett
Austin, TX
9/4/2008

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Group Friendly

There was 10 of us. Scott and Johanna were so accommodating and friendly. Even bought a birthday cake for 2 girls in our group. Quaint rooms, great breakfast and so close to down town. We loved it and we'll be back.
Rita Hestwood
7/23/2008

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Hospitality Plus!

I loved the Inn on the Riverwalk! Stayed there with a bunch of girlfriends, and we had a very pleasant experience. It's within walking distance to all the hotspots, breakfast was great, and I slept like a baby. The owners and staff were very friendly, welcoming, and helpful. I'll stay there again!
Peggy
7/23/2008

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Not Even there yet

I have not stayed at the inn yet, however the service I got while making my reservation was extroidinary. The inn keeper was very helpful and went above and beyond to make our families stay nice. I can't wait to stay with them in March.
Christy
2/6/2008

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Wedding Anniversary

We had a fabulous time celebrating our anniversary at your beautiful place. Thank you so much! We will be back.
David and Brittany
6/24/2007

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Awesome

We had a such a great time, we love your staff Maria, Lydia and margaret
Zoe Velazquez
san antonio, TX

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Almost home...

We were there during Labor Day week-end and stayed 2 wonderful nights. My husband is tall and has to have a big comfortable bed, we had that and more. Breakfast was very good, service was great. Yes, we will visit again.
Patti mcgee

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Mini Vacation for two

We loved the room and the view. Staff were pleasant and helpful. It was convenient and we liked the feeling of being able to sneak in and get up when we wanted without someone judging us for overindulging since we've never gotten to do it before.
Clinton Wright
San Antonio, TX

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Awesome location but not Inn

We recently had 2 rooms, Cottage #22 , for a 3-night stay. While the location is awesome, the rooms were not. The toilet seat was broken, the TV remote didn't work, the blinds were missing the draw cords, the grout along the bathtub was moldy, etc. When we told them the main light didn't work, it didn't get repaired while we were there. The breakfast was good & the beds were good, but there was essentially no housekeeping. Someone brought us clean towels & took the used ones each day, but the rooms were never cleaned nor the beds ever made. The siding was coming off the main building over the parking lot & we were afraid it might land on our car. If the owners would give this place some TLC & some deep cleaning, it could be an awesome place to stay.
K Magdal

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My Favorite B&B

I have stayed at a lot of B&B's across the USA. I have had the pleasure of staying at this B&B four times. I am never disappointed! The location is perfect and very quiet and secluded. I always feel like I'm coming home to stay at my grandmother's home! The breakfast is a full meal, not just pastries! I will be back!!
Stephanie Moreno
Grand Prairie, TX

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