Gramercy Mansion

Guest Reviews   |   write a review

At A Glance 75% would stay again add your review   4 reviews Excellent 3 Very Good 0 Average 0 Poor 0 Terrible 1

“A+ all around - Romantic”

Gramercy Mansion

Nina Laney

The house was beautiful, the rooms were spotless, thoughtfully decorated, and well stocked, the staff was warm and friendly, and breakfast in bed was delicious, on time, and the presentation was amazing. My boyfriend and I had a great time and wish we had more than just one night to spend there! Highly recommended.

• My ratings for this property
  • Location
  • Comfort
  • Condition
  • Cleanliness
  • Service

BOTTOM LINE: I would stay here again.

Did you find this review helpful? Yes (0 votes)

This review is the subjective opinion of an iLoveInns.com user and not of iLoveInns.com or American Historic Inns, Inc.

“12-12-12”

Gramercy Mansion

Karissa Miles

Our stay at the Gramercy Mansion was absolutely wonderful! The time we spent at the Gramercy Mansion will be cherished for a lifetime. From the staff and the service, to the accommodations and the grounds everything was perfect. Our ceremony was breathtaking, our officiant (Raina) was amazing, and our guests were BLOWN AWAY! We will definitely return to the Gramercy Mansion in the future.

• My ratings for this property
  • Location
  • Comfort
  • Condition
  • Cleanliness
  • Service

BOTTOM LINE: I would stay here again.

Did you find this review helpful? Yes (0 votes)

This review is the subjective opinion of an iLoveInns.com user and not of iLoveInns.com or American Historic Inns, Inc.

“Poor Customer Service”

Gramercy Mansion

Amy Baruch

My husband and I checked in for a surprise birthday stay that I had planned for him. After a couple of hours on the property we started to get ready for a special birthday dinner downtown. On our way downtown, I received a horrible phone call that my sister and her three kids had gotten into a horrible car accident. We spent the entire night in the ER and we obviously did not spend the night at the Gramercy Mansion. My husband called the next day, and a nice gentleman told him that he would surely refund the room and the spa package that we booked. My husband had called back the next day to tell them we had their key and the manager said she was unable to refund or credit our stay. She said that she was the manager and that the other guy had no right to make that call. After going through the traumatic event of the accident, this was the last thing we needed. The manager was very cold and not compassionate to our situation. She kept talking about how we used the room for a few hours and they could not rent the room to anyone else. The place was nearly empty that night. We are disgusted and appalled by the behavior of the manager. Apparently the $200 we paid is more important to her than accommodating her guests or her business's reputation. A bed & breakfast should treat their guests with warmth, at the Gramercy Mansion we were treated as a number.

Management Response

Thank you for sharing your comments. We do sincerely appreciate all guest feedback, both positive and negative, as it allows us to improve our services and accommodations. We understand that emergencies arise and we are sympathetic to guests who need to cancel their reservations due to a medical or family emergency. The circumstances of your hasty departure are very unfortunate and we are so sorry that such a traumatic event interrupted a special birthday celebration. We apologize that you were unable to fully enjoy an overnight getaway. Our manager's decision to refund only your spa package was based on several factors: you received a special discounted room rate ($100 off) when booking; the room was not cancelled, in fact, an early check-in at 12:30 p.m. was provided; the entire room had been used (bed, bath tub, coffee maker, etc.) along with amenities on the property; and we were not advised of your early departure until the following morning. We hope that you can understand why we cannot fully refund your reservation. Accidents and emergencies are beyond any of our control and once again we are very sorry that this happened on the evening of your stay at Gramercy. We have continued to keep your family in our thoughts. Thanks again, Jennifer

This response is the subjective opinion of the management representative and not of iLoveInns.com or American Historic Inns, Inc.

• My ratings for this property
  • Location
  • Comfort
  • Condition
  • Cleanliness
  • Service

Did you find this review helpful? Yes (0 votes)

This review is the subjective opinion of an iLoveInns.com user and not of iLoveInns.com or American Historic Inns, Inc.

“Hospitality”

Gramercy Mansion

Anonymous

10/21/2008

The hospitality, atmosphere, food, etc. were top-notch.

Did you find this review helpful? Yes (0 votes)

This review is the subjective opinion of an iLoveInns.com user and not of iLoveInns.com or American Historic Inns, Inc.

Promotional Rates and Packages:

Charm City Food Tours
Featured Tour: Little Italy and Historic Jonestown Take a walk with us through Little Italy, an area rich with history and authentic Italian culture and cuisine. Meet the residents, shop owners and restaurateurs, and hear their stories that make this neighborhood so culturally significant. All dishes served are included in the tour. Enough food is served that for most participants, dinner afterward will not be needed. Seating and special service is provided at all restaurants throughout the tour. Gramercy Prices: Little Italy: $45 (Per Person) Federal Hill: $47 (Per Person) Fells Point: $52 (Per Person) Book your Charm City Food Tour with Gramercy Mansion and receive an exclusive discounted price on your tickets! Make sure to mention this package at time of reservation, must add package at least 48 hours in advance of check-in. For more information and other tours that are available, please visit http://www.baltimorefoodtours.com! *Please Note: You must be a guest at Grame
Valid from 07/06/2012 through 12/31/2013.
MENTION YOU SAW THIS SPECIAL ON iloveinns.com

Romantic Elopement Ceremony Only
Includes private non-denominational ceremony or vow renewal (personalized to your beliefs) performed by an ordained wedding officiant at the location of your choice on Gramercy's property. Based on availability, up to 20 guests. Or reserve an all-inclusive romantic getaway package (price determined based on room selection and date of stay - click here for details) and add a ceremony. Ceremony rates do not include overnight accommodations. Ceremony Rate: $600.00 (20 guests or fewer) $900.00 (21 – 150 guests) Save $100 on your ceremony fee when reserving a B&B room for your wedding night!
Valid from 07/20/2010 through 12/31/2015.
MENTION YOU SAW THIS SPECIAL ON iloveinns.com

Romantic Elopement Getaway
•Includes private non-denominational ceremony or vow renewal (personalized to your beliefs) performed by an ordained wedding officiant at the location of your choice on Gramercy's property (based on availability, up to 20 guests) •A cd of wedding photos, taken by a professional wedding photographer before, during and/or after your ceremony (1-hour session); •An elegant dinner for two at the Linwoods, Milton Inn, Oregon Grille, Petit Louis, or Mia Carolina, including a glass of wine with each of the first two courses, coffee and dessert, tax and gratuity (Based on availability; Dinner at Linwoods and Milton Inn not available on Saturdays) •One night stay in the room of your choice, complete with romantic votive candles and rose petals scattered throughout the room, a dozen long-stemmed roses and display of gourmet chocolates! Package Rate: $1600 (Mon–Thu); $1800 (Fri-Sun)
Valid from 07/20/2010 through 12/31/2015.
MENTION YOU SAW THIS SPECIAL ON iloveinns.com

Dinner For Two, Delivered To You!
For a perfectly romantic evening in, add a gourmet dinner basket to your stay by the Classic Catering People and enjoy in the seclusion of your guest room or suite. All hot menu items are warmed in your room's microwave with heating instructions provided. Refrigerate any leftovers in your room's refrigerator to enjoy later or take with you after check-out. Dinner basket must be reserved at least 48 hours in advance: $145. Package charges are additional and do not include the room rate. Add 6% sales tax. Non-refundable when canceled less than 48 hours in advance.
Valid from 07/06/2012 through 12/31/2013.
MENTION YOU SAW THIS SPECIAL ON iloveinns.com

Facebook