We made reservations for a 3 day stay to visit our son in Boston. Unfortunately, this was the weekend of winter storm Nemo that caused record-level snowfall on the Eastern seaboard, and the disruption in travel prevented us from making it to Boston as scheduled. When we called Clarendon Square to discuss our options once the weather situation became clear, we were told that their 10:00 am 48-hour cancellation policy is strictly enforced (despite the fact that we called approximately 2-3 hours after this deadline had passed, but still >48 hours from our scheduled arrival time). We corresponded with Stephen Gross, one of the owners, who told us that he was sorry but that we should have purchased travel insurance (which they offer and you must decline). We offered to forego our deposit or perhaps a night's lodging, but subsequent emails to discuss this were not answered. Our credit card was then charged for $631.68 - the entire amount for our scheduled stay that never occurred despite the fact that travel to Boston was impossible. In our opinion, the insensitivity and inflexibility demonstrated by Clarendon Square violates the Bed & Breakfast 'spirit' that makes them special because of their informality and focus on the personal circumstances of the guests. Enforcing strict and unreasonable (under the circumstances) contractual requirements reflects behavior that might be expected at a hotel or motel, but certainly not at a botique inn. This interaction with Clarendon Square was both disappointing and disheartening, and we are therefore unable to recommend Clarendon Square to anyone, and suggest that the buyer beware if you are considering staying there.
Boston, MA 02118-1280
United States of America
Innkeeper(s): Stephen Gross
Circa 1860. Business travelers and discriminating tourists to Boston will appreciate the impeccable service at this luxuriously renovated Boston townhouse bed and breakfast in the South End. The side street location allows easy access to all that Boston offers, without the noise of the city intruding. Each elegantly furnished room, many with original local artwork, provides a spacious seating/working area as well as a private bathroom, complete with plush robes and high-end toiletries. There is a satellite flat screen TV, wireless Internet access and a docking station for your IPod and CD/DVD player in addition to new pillow-top mattresses. A special treat is the city view available from the hot tub on the roof deck. Each morning enjoy a variety of appetizing and substantial continental breakfasts.
For more information visit their website:
Clarendon Square Bed and Breakfast