Home > Florida B&Bs > West Palm Beach Bed and Breakfast Inns > Casa Grandview Historic Luxury Inn, Cottages & Suites

1410 Georgia Avenue, West Palm Beach, FL 33401, USA    
 
 
Innkeeper/s:

Cheryl Grantham, Kirk Grantham

Description

Circa 1925. West Palm Beach’s newest historic inn presents The Urban Boutique Collection, combining an historic past with modern day luxuries, with 17 unique well-appointed, uniquely designed accommodations. Cent...


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A gem HARDLY .More like a NIGHTMARE

Upon reading the many positive reviews for Casa Grandview we “thought “we made a great choice in which to celebrate our 25th wedding anniversary…..well it was the WORST place we could have chose….. We arrived at Casa Grandview….waiting a few minutes for someone to come to the door (we arrived around 3:00PM check-in time)….Cheryl greeted us, we took care of the remaining payment, she offered some ideas of places to go in the area---all local spots. We really were anxious to get to the cottage we specially reserved, the COCO PLUM cottage, to get ready for a nice quiet dinner on our ACTUAL anniversary. We had planned to have some champagne and exchange gifts before we left for dinner….. Cheryl took us around the compound and mentioned that the Coco Plum was to our left….however we were heading straight….at first I thought she may have been taking us around the long way---the entire place was a hodge podge….we arrived at a “house” with an enclosed porch….I know the Coco Plum did not have this…at first I thought they may have been added one, but the setup did not look anything like the pictures….she opened the door to a staircase (again, the coco plum was an historic “cottage”, key west style….this was an OLD, DARK (almost no exterior light), jumbled and cluttered 2- story MONSTROSITY. Thinking she was confused and took us to the wrong place, I asked…is this the Coco? She said, oh no, we gave that to someone else, people staying here 11 nights….we upgraded you to the Charleston House…. Yajaida (whoever the heck this is---and who Cheryl quickly pointed out was not there) should have called you. Well first no one called, and second, I would hardly call this an upgrade. I could not believe how shocked she “acted” that we were not happy with our “upgrade”. She kept saying how large it was and the most preferred choice…I find that HARD to believe. Apparently, she did not understand how important the right place was for a very special day and for the FIVE night minimum they require. The Charleston was abysmal….the more she kept talking and downplaying the Coco, the madder I was….It was a creepy and not remotely like the bright, open, quaint cottage we had RESERVED, well in advance I may add…In addition my husband called several days beforehand to CONFIRM (the people were already in our room but NO MENTION). CLEARLY they were pulling the old bait and switch hoping we would have settled for this dump. Oh, and it was GOOD to know, that this HOUSE was recently fumigated. It clearly was a place that was never used….she even mentioned they left the attic open and she was glad it felt cool in the house. GOD ONLY KNOWS what creatures/bugs, not to mention remaining fumes we would have encountered. It was such a blatant lack of respect for a special day….they clearly knew what they were doing. In addition, the 25 roses my husband ordered for the room were on display, ….she simply pointed out…you will see a surprises from your husband, he is clearly romantic…it was not her place to point out the roses and ruin that surprise. My husband is usually very vocal and I never saw him look so defeated and let down….we both were and yet nothing could be done….all the other cottages were booked, and honestly after seeing their lack of regard I would not have stayed there for free (Cheryl did offer us a free night as we were walking out----please). My husband and I work very hard and struggle taking time off from our jobs---having to plan well ahead and working even longer hours. In addition I have had some serious health issues, my mother is not well, & I lost my younger brother recently. We really looked forward to this special day. Well, we decided the day was ruined, canceled the special dinner, the celebration, left the roses and drove home…. This was clearly a bait and switch and RUINED a very important day.
Linda Hedges
Port St Lucie, FL

Management Response
Dear Reviewer, I was sorry you chose not to stay with us, and did not have an opportunity to experience our property or vacation homes. Thank you affording us the chance to respond to your opinion of our property. We offer private, self-catering vacation cottages with high end furnishings, luxury amenities, and state of the art technology as advertised on Flip Key. This option offers an entirely different experience than an inn or hotel stay. Guests can enjoy a getaway with privacy, little or no interaction or intrusion, the ability to stay in, cook, grill, or opt for delivery, and most importantly relax—even on the rare day the weather is not cooperating. Your reservation request was handled by Yajaira, a lead team member. We often receive accolades from guests regarding her desire to assist and go the extra mile. You may recall you spoke about a last minute request for roses the day before your visit. As mentioned when we met, our records indicate she sent an e-mail to the address you provided offering a complimentary upgrade at no cost to you, and three weeks prior to your anticipated arrival. You stated due to Spam you do not check e-mail. We wonder had you read the e-mail, might you have accepted our offer or contacted us to decline it rather than concluding it was a bait and switch tactic. Complimentary upgrades are a nice way to make a travel experience as enjoyable as possible. Over the past eight years we have offered a complimentary upgrade whenever possible. Why? Well, why not? As a courtesy to our guests, to make them happy, keep them coming back, good business practice, etc. Having received no reply to our e-mail, the assumption was you were agreeable to the upgrade. A big mistake on our part, and duly noted. Future upgrade e-mails will receive follow-up calls from us or the offer will be withdrawn. Your demand to remove our guests at Coco Cottage in mid-stay and offer them your upgrade at 4:30 in the afternoon was not prudent. In all fairness, they reserved and prepaid eight months in advance. I wish you would have accepted my offer of a complimentary night in our Penthouse Suite as it may have provided an opportunity for you to enjoy a nice evening together and allowed us to time to please you. Sadly, some things are not meant to be. Please know when you called our inn during breakfast service the following morning, we were in the midst of preparing breakfast for guests and unable to converse. I think you will agree no charges were made to your credit card when you arrived since you did not stay with us. My husband, Kirk, endeavored to reach out to you both by phone with offered a sincere apology Thank you for accepting the 25 long stemmed roses we had delivered to your home the following day. Contrary to your review opinions, we politely protest. We are onsite owners, do not encourage any Super Bowl soirees, Spring Break (other than educators and families), or raucous group rentals. Our cottage vacation rentals are our part of our private urban renewal in one of our City’s oldest historic residential districts. We will not apologize for our urban, multi-cultural neighborhood or for owning and managing historic properties. We have gone to great lengths to preserve and protect our cottages with the good help of environmental companies with chemical free protection, use of professional service providers, and our dedicated family, friends, and team members who share our love of preservation and old things. Once again, I apologize for offending you when congratulating you on your anniversary. My husband and I have been married over 30 years and still believe in love and romance. I was sorry you decided not to stay with us, and sad you felt the need to threaten rather than considering a compromise. Life is too short for rancor. Sincere regards, Cheryl Grantham, Owner/Manager
This response is the subjective opinion of the management representative and not of iLoveInns.com or American Historic Inns, Inc.
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Small Piece of Paradise in the Heart of Town!

“Casa Grandview is set in a historic section of West Palm Beach where busy roads and train tracks are close by; however they do not impinge on the feeling of seclusion. The grounds of Casa Grandview are well manicured and offer hints of whimsy throughout. Expected lush tropical foliage is everywhere and creates almost natural barriers on the property. There are two pools on site offering a degree of ownership should there be few other guests. The main pool has a built-in attached hot tub, but staff must be notified if you wish to use this feature. One of the best parts of staying at Casa Grandview is the friendliness, warmth, and professionalism exuded by all staff members. The owners, Cheryl and Kirk are always available whether in person or by phone and make all arrangements for your stay to be perfect. Breakfast is sensational with your choice of three areas to dine. Fresh ingredients combined with a relaxing atmosphere start your day just right. If you are looking for an economical yet tropical and relaxing retreat Casa Grandview is your destination.” Room Tip: If available, rent a cottage to grasp the overall experience!
Brian C
4/11/2012

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BOTTOM LINE: I would stay here again.
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This review is the subjective opinion of an iLoveInns.com user and not of iLoveInns.com or American Historic Inns, Inc.

Wonderful beyond all expectations.

My goodness! I cannot express the level of deep satisfaction I had staying at Casa Grandview. The owners are dedicated, intelligent and genteel gentlemen who made me feel respected, appreciated and honored... not to mention spoiled! I can't wait to return! T. Shannon
Tara S.

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BOTTOM LINE: I would stay here again.
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InnSide Tip - Experience elegant hidden jewel
Don't miss staying here. The owners helped me find all the hidden jewels in the area that only locals know about.... you won't be disappointed!
This review is the subjective opinion of an iLoveInns.com user and not of iLoveInns.com or American Historic Inns, Inc.

Best in the Area....by Far!

We've been visiting the area for over twenty years and have stayed in many upscale inns and hotels. Casa Grandview is in a class by itself for atmosphere, amenities and graciousness. The owners and their staff could not have been more accommodating and lovely. My only problem is that they will become so popular we won't be able to get in on our next stay! My suggestion...book early!
Michael Z
2/19/2011

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BOTTOM LINE: I would stay here again.
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This review is the subjective opinion of an iLoveInns.com user and not of iLoveInns.com or American Historic Inns, Inc.

Absolutely Fantastic!

Incredible place with old world charm. I travelled to West Palm Beach for business and was looking for a place located closely to the convention center but didn't want a large hotel. Casa Grandview turned out perfect. It's 10 minute lovely walk distance from the center and yet I felt I was in some resort, isolated from the rest of the world. Very tasteful decorations, extremely comfortable bed, very luxurious surrounding and yet, one has a feeling of visiting relatives, nothing is over the top and and it's just simply perfect. I stayed in the room Jacuzzi Suite on the top floor and had absolute silence and an ideal amenity in the bathroom with an oversized shower cabin and a jacuzzii tub - all superbly clean. The pool across the street was my favorite. It's the Beverly Hills type of pool, luxurious with a fountain, landscaping around it just gorgeous. After the morning swim I had perfect breakfast,: delicious eggs (not greasy hotel omelet), hefty fresh fruit bowl, delicious coffee, limitless offering of fresh squeezed orange juice, all served by a very lovely couple of owners. Last but not least, I met some kind and sweet people there, and I felt at home with all the other guests as it felt like staying with extended family at some cousin's birthday gathering in Florida. I stayed in many traditional Inns in Europe and in USA and Casa Grandview is one of the finest I ever visited, for sure my best American Inn experience so far.
Zoran P
2/12/2011

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BOTTOM LINE: I would stay here again.
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This review is the subjective opinion of an iLoveInns.com user and not of iLoveInns.com or American Historic Inns, Inc.

Helped the Stress Go Away even on Business!

We just got back from Casa Grandview and cannot wait to go back! I was on a business trip for two nights and brought my husband along. As we arrived, Kirk welcomed us on the porch to the beautiful main house. We stayed in the Library Suite which was quaint but beautifully appointed. We toured the pool area at night which is magically lit up. Breakfast was lovingly made and served to us by Cheryl and Kirk. There were so many little touches that made us feel right at home. Parking was very convenient and the pool and hot tub were a great place to hang out and relax in the late afternoon. Surrounded by palm trees and tucked away in the corner, my husband enjoyed a nap on the cozy hammock. Thank you again to Cheryl and Kirk! We will definitely be back soon!
Amy W
2/11/2011

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BOTTOM LINE: I would stay here again.
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This review is the subjective opinion of an iLoveInns.com user and not of iLoveInns.com or American Historic Inns, Inc.

Outstanding!

In the process of scouting professional opportunities, I combined a business foray with a bit of vacation relaxation. As luck would have it, I chose an unknown B&B that all but cemented my desire to move to the area of West Palm Beach, FL. The proprietors of the Casa Grandview Luxury Inn & B&B offer an oasis. Their Inn along with the cottages create a revival of Old world charm infused with modern day but luxurious convenience, casual elegance and personal care hard-to-find in an up-scale hotel of this caliber. The food was delicious, bountiful and individually offered. Whether served on “my porch” or in any one of several intimate and romantic locales or the home’s dining room, one had the choice of privacy or the opportunity to meet and engage with a others. Delectable food and good conversation with unknown guests are an unusual combo. Great attention to detail, from linens for sound sleeping or doilies with crystal flutes and plates for Greek yogurt and fresh fruit salads or delectable French toast & everything imaginable omelets are offered to the B&B guests. Excellent coffee, tea or hot chocolate are available ‘on demand’ along with LINDT chocolates, protein bars and fruit. Bicycles offered an easy and laid back exploration of the many area attractions especially to the nearby bike path, Inter-coastal and public beach. However, the heated secluded pool(s), waterfall and Jacuzzi were a definite draw coupled with diverse magazines or books from an excellent personal Library. The Grantham family has set a standard of excellence, humor and graciousness that’s unrivaled. They are reviving an historic neighborhood, giving the town and area a gorgeous infusion of beauty, tastefulness and style. I can’t wait to return to their remarkable home, Southern Hospitality and warmth, and am jealous of the fabulous times ahead of those who do!
Dale W
2/7/2011

My ratings for this property      
     Location
     Comfort
     Condition
     Cleanliness
     Service
BOTTOM LINE: I would stay here again.
Did you find this review helpful? Yes (1 votes)
This review is the subjective opinion of an iLoveInns.com user and not of iLoveInns.com or American Historic Inns, Inc.

At A Glance

7 Review(s)
86% would stay again
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Other Ratings: "4 AAA Diamonds, "iLoveInns Guests

Publicity and Press Reviews

THE PALM BEACHES ENJOY RECOGNITIONS, ACCOLADES IN 2011

Hotels, Dining and Attractions Earn Prestigious Travel Awards THE PALM BEACHES, Fla. (February 2, 2012) – A year dominated by negative economic news, 2011 was a year of both development and recognition for The Palm Beaches of Florida. Leading the
state in occupancy growth, the destination saw an influx of vacationers and an abundance of accolades,
bolstering the claim that it is the best way to experience Florida. To complement this success,
U.S. News & World Report ranked The Palm Beaches #9 among the best U.S. luxury destinations,
and the #11 best summer vacation destination. The following is a selection of recent recognitions
earned by our partners:

The distinguished and charming AAA Four-Diamond Casa Grandview Historic Luxury Inn, Cottages & Suites received the “White Glove Award” for Palm Beach County by Superior Small Lodging for housekeeping excellence, and earned the best pool distinction from Lanier Travel Guide. The Inn was also named to the Diamond Collection by BedandBreakfast.com for its extensive luxury amenities and consistent top-rated reviews. The property was also named one the best places to stay by Wine Spectator Magazine and earned a certificate of excellence by Trip Advisor.


Casa Grandview Featured in Canadian Travel Press Feb 27th
The Palm Beaches set to Play Ball! Miami Marlins / St. Louis Cardinals Mar 5, 2012 - Apr 1, 2012 Roger Dean Stadium 4751 Main Street Jupiter, FL 33458 Show your ticket and Save 20% at Casa Grandview Promo Code STRAINING20 For 3/5-4/1/12 only



15th Annual Grandview Heights Historic Home Tour April 1
The Grandview Heights Historic District will be hosting its 15th Annual Home Tour on Sunday, April 1st, 2012. The Tour, which will have a special centennial theme for the
100th anniversary of the oldest section of Grandview Heights.

Each year since 1995 approximately a dozen different homeowners in Grandview Heights have opened their homes to the public for the neighborhood’s annual Historic Home Tour.

The afternoon event includes a full buffet dinner and a live band, giving attendees a chance to mingle, discuss the day and enjoy the relaxed Grandview Heights ambiance. The 2012 Grandview Heights Historic Home Tour will be on April 1st from 3 – 7 pm. Go to www.historichometours.com for more information.

Association: Grandview Heights Citizens Association
Date: Sunday April 01 from 3:00 PM to 7:00 PM; rain or shine Pricing: Tickets are $25.00 if ordered in advance, and $30.00 on the day of the tour. Tickets stop being sold online on Sunday April 01 at 12:00 PM

Casa Grandview will be featured on the tour as usual, so please come and join us for a funfilled afternoon!

Armory Art Center
1700 Parker Avenue
West Palm Beach, FL 33401

http://www.grandviewheights.net




What WorldTravel.com had to say:

“Travelers interested in local Florida history and heritage architecture will appreciate the attention to detail that the unique resort's owners, Cheryl and Kirk Grantham, have shown in saving and restoring the charming collection of cottage homes that make up this luxury vacation rental property.”


“We stayed in the "Bahamas Breeze Caribbean Hideaway Cottage" which instantly felt like our "home" away from home. Its private fenced patio yard just outside the kitchen door was the perfect lazy morning spot to sip coffee made in the well-stocked kitchen full of high-end gadgets and appliances.”

Wade Rowland, Founder of World Travel Guide.com, an award winning non-fiction author and literary travel writer. Read Full Story on website "Luxury in Palm Beach"


Lonely Planet Travel Guide Features Casa Grandview Nov 28, 2010 This pet friendly, dual-pooled compound in Historic Grandview Heights is just different. There are no rooms (you can get these starting Dec 2 by the night); guests get their own cottage. Their aren't daily rentals (coming in Dec); cottages by the week; This isn't your grandmother's B&B! With bold colors and suave contemporary decor, this place straddles classic elegance and modern design better than the vast majority of resorts.



Churchill Photography Oct 25, 2010 Robert & Jenny Celebrate One Year at Casa Grandview This shoot did not go as planned; and that was great. Originally when we were talking to our good friends Robert and Jenny about doing their one-year anniversary shoot-we did their wedding in June of 2009; we discussed hitting up an area around Worth Ave. in Palm Beach. Great location, great everything, no problem. Well, on the way there Robert wanted to show us the little hotel he and Jenny had stayed at a couple of nights of their honeymoon. We thought we'd better humor him since he is always raving about this awesome place!

Well, we turned off onto a side road in downtown West Palm Beach and suddenly we were in the coolest, quaintest, prettiest little area you could imagine. It was so peaceful you didn't even know you were in a city; it was great. The place is called Casa Grandview and if you're looking for a great little getaway you have to check it out.

Well, we ended up just staying there for the shoot and it was great. Plus it was meaningful to Robert and Jenny and when you can incorporate that into a shoot it just makes it that much better. Congrats Robert and Jenny on one year; may you have many, many happy more!



Florida Travel & Lifestyles Apr/May 2010 Casa Grandvew Featured! Looking for a luxury "out of the way" island hideaway off the beaten path, for ultimate privacy and relaxation without the expense of the Caribbean? A place of solitude to bask in warm sunshine, swim in lagoon and spa pools, or enjoy an afternoon nap in a relaxing hammock, by soothing sounds of waterfalls, surrounded by lush tropical island palm trees and warm breezes? Perhaps experience rich historic architecture and culture in a charming trendy neighborhood setting, yet near the beach, area attractions, and fabulour gourmet city restaurants, nightlife, and shopping? Sound too good, to be true?.


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