I Love Inns Bed and Breakfast Directory

Casa de Solana, B&B Inn Reviews

21 Aviles St
Saint Augustine, FL 32084-4441
(877)824-3555 or (904)824-3555
Detailed Listing | Website | Write a review 
Overall Rating: 3 hearts (3 out of 5)

Won't stay here again.

on 01/13/09
Dawn S from Port Orange, FL wrote:

We stayed here in 2 nights December with our 2 granddaughters in the Mary Mitchell room. The inn charged an additional $25 per child for the 2 breakfasts which I quite understood. I was advised of this additional fee when I made my reservation about 1 month in advance and had no problem with paying it. Then, at breakfast -- they clearly treated our granddaughters as second-class citizens by serving them only cold cereal and offering yogurt while the breakfast served for the adults included eggs, sausage. I did not understand why they felt that the "children" should have a different meal (cold cereal) from the adults (a hot breakfast). Even the adult breakfast was "minimal" and not at all the caliber and quality of food that I am used to being served at B&B's. The room was comfortable. However, on our second day, the housekeeping service did not provide fresh towels or even remove the dirty coffee cups/glasses from the room. Also, the attitude of the front desk and breakfast staff was less than friendly. There was no common "parlor" area or any place to relax in besides our room. Parking in St. Augustine is limited and this B&B does have their own parking lot -- about 4 blocks of walking away. Our stay here was not up to the level of experience and service that we have had at other B&B's. INNKEEPER REVIEW: We remember this party because she made the reservation for two. This room has two queen beds. The following morning she had her grandchildren with her. The innkeeper served the adults first and then asked if the children would like the hot dish. They advised the innkeeper they will have the cereal. WE let the adults decide first because some parents are aware that the children won’t eat unfamiliar food. There are plenty of options for those who do not want the hot entrée. Cereals, breads, muffins, yogurt, juices are always provided. It was an option given to them. With respect to room service it had the do not disturb on the door we determined it was because they did not want us to know how many guests were staying in the room. Once we determined how many guests there were we did charge 25.00 and additional person but for one day only and not two. This has always been the inn’s policy. Respectively, Jonathan


Reviews


Won't stay here again.
  3 hearts
  Dawn S - 01/13/09
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