Cancellation

• The cancellation fees are determined as follows: o An 80% refund on cancellations 30 days or greater prior to the reservation. o A 50% refund on cancellations 14-29 days prior to the reservation. o A 20% refund on cancellations 13 days to 48 hours prior to the reservation. • There will be NO refunds given on cancellations received less than 48 hours prior to the reservation. • Cancellations may be made by telephone or email, which at that time the booking guest will be given a “cancellation authorization number”. NO cancellations will be recognized without a cancellation number. This cancellation number documents the date and time of the cancellation in our database, which is the sole determiner of the cancellation refund, if any. Emails are reviewed by 4:00 p.m. CST each day. If cancellation is received by 4:00 p.m. CST, the cancellation notice will be posted back to you the same day. If the cancellation is received by email after 4:00 p.m. CST, the cancellation will not take effect until the following morning, and the cancellation notice will not be posted until the next business day. Refunds will be issued within five (5) business days of the cancellation. Remittance of refunds will be made as a credit to the credit card account on file.

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