Home > Washington B&Bs > North Bonneville Bed and Breakfast Inns > Bonneville Hot Springs Resort

Bonneville Hot Springs Resort, North Bonneville, WA 98639, USA    
 
 
Innkeeper/s:

Stacey Fernandez

Description

Offering the perfect blend of seclusion and luxury, this resort spa is nestled amid towering cliffs, cascading waterfalls and lush forests of breathtaking Columbia River Gorge. Exquisitely appointed g...


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Stay far away

Worst place that I could have sent my daughter for her second night honeymoon. I pre-paid a honeymoon package and a separate spa package -- two separate transactions. I made the appointment, the kids showed up and enjoyed their spa treatment. When it was over, they were told it would be billed to their room. A flurry of phone calls ensued over a couple of weeks, with a promised call from a general manager. Not only did I never get that call, they billed my daughter's card that she used to reserve the ROOM $500. The rooms are a separate business from the spa. Doesn't that constitute fraudulent use of debit card information? That sent them into a financial tailspin to say the least. The snarky onsite manager said it was MY fault for not checking to see if the spa package was actually deducted from my bank account. In a month of wedding expenses and trusting a "respected" business to charge my card, why would I check? Of course, the person who took my account information and made the booking is no longer there. The rooms were so-so, the food okay, and the hot water in the shower was scalding and wouldn't cool off. Bad, bad, bad place. Stay far, far away. I've made a complaint with BBB, and am posting reviews everywhere I can with the hopes of sparing other hapless customers from a painful experience.
Heidi Wallenborn
La Conner, WA

Management Response
I am very sorry to hear that this situation occurred. I thoroughly understand the stress and time that goes into planning a wedding, honeymoon, etc. Our mission and purpose is to “inspire the mind, body and spirit through tradition, health, diversity and compassion”. I am so disappointed that your daughter and son-in-law’s stay at the resort was impacted by the confusion that occurred regarding our bookkeeping process. I want to personally thank you for taking the time to write this review. It is so very important that we are given this feedback so that we can review our processes and ensure that we fix the problem so this situation doesn’t occur again. Kelly J Bruce Director of Marketing & Sales Bonneville Hot Springs Resort & Spa 509-427-9726
This response is the subjective opinion of the management representative and not of iLoveInns.com or American Historic Inns, Inc.
My ratings for this property      
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Did you find this review helpful? Yes (0 votes)
This review is the subjective opinion of an iLoveInns.com user and not of iLoveInns.com or American Historic Inns, Inc.

Wonderful place

We were here with our 7 year old and had such an amazing time. We were here before, just the two of us and we were nervous. She was welcomed, staff were wonderful, food was great and we all had a blast.
Michelle K
1/1/2012

My ratings for this property      
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BOTTOM LINE: I would stay here again.
Did you find this review helpful? Yes (8 votes)
This review is the subjective opinion of an iLoveInns.com user and not of iLoveInns.com or American Historic Inns, Inc.

Great Service

Great service - room was excellent. So relaxing we love to celebrate our birthdays here. Wonderful service in the dining room. (Megan & Ciara)
George G
12/1/2011

My ratings for this property      
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BOTTOM LINE: I would stay here again.
Did you find this review helpful? Yes (5 votes)
This review is the subjective opinion of an iLoveInns.com user and not of iLoveInns.com or American Historic Inns, Inc.

Water fitness classes

The water fitness classes were an excellent surprize.
Jan M
3/1/2012

My ratings for this property      
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BOTTOM LINE: I would stay here again.
Did you find this review helpful? Yes (4 votes)
This review is the subjective opinion of an iLoveInns.com user and not of iLoveInns.com or American Historic Inns, Inc.

Great Service!

Great service! Good front desk staff!
Jane T
1/1/2012

My ratings for this property      
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BOTTOM LINE: I would stay here again.
Did you find this review helpful? Yes (4 votes)
This review is the subjective opinion of an iLoveInns.com user and not of iLoveInns.com or American Historic Inns, Inc.

Friendly Staff

The staff was very friendly and made the stay very enjoyable. We were able to use the pool and hot tub (public), but chose to use the in-room hot tub and massage; very relaxing. Thank you very much for this amazing stay!
Scott H
2/1/2012

My ratings for this property      
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BOTTOM LINE: I would stay here again.
Did you find this review helpful? Yes (2 votes)
This review is the subjective opinion of an iLoveInns.com user and not of iLoveInns.com or American Historic Inns, Inc.

Lovely

Lovely - We;ll come back!
Sandra T
7/1/2011

My ratings for this property      
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BOTTOM LINE: I would stay here again.
Did you find this review helpful? Yes (2 votes)
This review is the subjective opinion of an iLoveInns.com user and not of iLoveInns.com or American Historic Inns, Inc.

We might have missed you

The only "problem" was that we might have missed you had we not encountered your night chef while making inquiries as to where to eat at the local Chevron Station. Our great good fortune!!!
Basil A
8/1/2010

My ratings for this property      
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BOTTOM LINE: I would stay here again.
Did you find this review helpful? Yes (1 votes)
This review is the subjective opinion of an iLoveInns.com user and not of iLoveInns.com or American Historic Inns, Inc.

Not pretentious

Excellent atmosphere; well run - but not pretentious in the spa and restaurant. Thank you!
Melanie F
6/1/2010

My ratings for this property      
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BOTTOM LINE: I would stay here again.
Did you find this review helpful? Yes (2 votes)
This review is the subjective opinion of an iLoveInns.com user and not of iLoveInns.com or American Historic Inns, Inc.

Great!

Couldn't hear music in bath - otherwise great!
Mandy K
9/1/2011

My ratings for this property      
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BOTTOM LINE: I would stay here again.
Did you find this review helpful? Yes (2 votes)
This review is the subjective opinion of an iLoveInns.com user and not of iLoveInns.com or American Historic Inns, Inc.

Thanks!

Thanks for the Non-Gluten Breakfast.
Claudia J
5/1/2011

My ratings for this property      
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BOTTOM LINE: I would stay here again.
Did you find this review helpful? Yes (2 votes)
This review is the subjective opinion of an iLoveInns.com user and not of iLoveInns.com or American Historic Inns, Inc.

Clean pool!

Although the pool was a little late in opening, the pool attendant does an excellent job and was very sweet and apologetic. It was great to be in such a clean pool!! Worth waiting! Thank You!
Barbara R
4/1/2011

My ratings for this property      
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BOTTOM LINE: I would stay here again.
Did you find this review helpful? Yes (2 votes)
This review is the subjective opinion of an iLoveInns.com user and not of iLoveInns.com or American Historic Inns, Inc.

Very relaxing!

Wonderful & very relaxing even just for a day trip.
Laura S
5/1/2010

My ratings for this property      
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BOTTOM LINE: I would stay here again.
Did you find this review helpful? Yes (1 votes)
This review is the subjective opinion of an iLoveInns.com user and not of iLoveInns.com or American Historic Inns, Inc.

Fabulous!

Mother's Day/Birthday gift - it was fabulous!
Linda H
5/1/2010

My ratings for this property      
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BOTTOM LINE: I would stay here again.
Did you find this review helpful? Yes (1 votes)
This review is the subjective opinion of an iLoveInns.com user and not of iLoveInns.com or American Historic Inns, Inc.

Kimberly went the extra mile

Kimberly went the extra mile-noticed I had been waiting for awhile and checked me in while the other receptionist was on the phone.
Denny H
1/1/2012

My ratings for this property      
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BOTTOM LINE: I would stay here again.
Did you find this review helpful? Yes (1 votes)
This review is the subjective opinion of an iLoveInns.com user and not of iLoveInns.com or American Historic Inns, Inc.

Jack at the front desk

Jack at the front desk is AWESOME!
Billie C
10/1/2011

My ratings for this property      
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BOTTOM LINE: I would stay here again.
Did you find this review helpful? Yes (0 votes)
This review is the subjective opinion of an iLoveInns.com user and not of iLoveInns.com or American Historic Inns, Inc.

I was really impressed!

I was really impressed! Sherilyn was excellent! The pool area was spectacular! Clean & perfect!
Wilma S
7/1/2011

My ratings for this property      
     Location
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BOTTOM LINE: I would stay here again.
Did you find this review helpful? Yes (0 votes)
This review is the subjective opinion of an iLoveInns.com user and not of iLoveInns.com or American Historic Inns, Inc.

Wonderful Stay!

Wonderful stay. Many thanks to Stacey in the spa, who encouvraged us to extend our day-pass into a night stay. We are now Bonneville converts. We will return! Thanks, Stacey!
Lee W
8/1/2011

My ratings for this property      
     Location
     Comfort
     Condition
     Cleanliness
     Service
BOTTOM LINE: I would stay here again.
Did you find this review helpful? Yes (0 votes)
This review is the subjective opinion of an iLoveInns.com user and not of iLoveInns.com or American Historic Inns, Inc.

On top of all our needs

Everyone was so nice and accommodating. Staff was cordial and on top of all our needs.
Heaser H
8/1/2011

My ratings for this property      
     Location
     Comfort
     Condition
     Cleanliness
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BOTTOM LINE: I would stay here again.
Did you find this review helpful? Yes (0 votes)
This review is the subjective opinion of an iLoveInns.com user and not of iLoveInns.com or American Historic Inns, Inc.

Spa Manager

Ms Stacey Fernandex, she is very kind, nice and attentive. Thank you so much!
Jun c
8/1/2011

My ratings for this property      
     Location
     Comfort
     Condition
     Cleanliness
     Service
BOTTOM LINE: I would stay here again.
Did you find this review helpful? Yes (0 votes)
This review is the subjective opinion of an iLoveInns.com user and not of iLoveInns.com or American Historic Inns, Inc.

Loved the room - and the bath robes!

Loved the room, and the bath robes. We will be recommending you to all friends and family. Thank you!
Natalya Y
3/1/2011

My ratings for this property      
     Location
     Comfort
     Condition
     Cleanliness
     Service
BOTTOM LINE: I would stay here again.
Did you find this review helpful? Yes (0 votes)
This review is the subjective opinion of an iLoveInns.com user and not of iLoveInns.com or American Historic Inns, Inc.

Rejuvinating and Relaxing

Bonneville Hot Springs is a treasure. The waters are healing, the spa is first rate, the staff is wonderful and the area is gorgeous.
Michele P
2/9/2011

My ratings for this property      
     Location
     Comfort
     Condition
     Cleanliness
     Service
BOTTOM LINE: I would stay here again.
Did you find this review helpful? Yes (6 votes)
This review is the subjective opinion of an iLoveInns.com user and not of iLoveInns.com or American Historic Inns, Inc.

At A Glance

22 Review(s)
95% would stay again
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Other Ratings: "3 AAA Diamonds, "iLoveInns Guests

Publicity and Press Reviews

FODORS AWARD - Top 10 US Pools 2010, Explore the Northwest Segment
KATU AM Northwest.


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