Negative Experience

"Via 11 Singleton House's website I obtained information about this B&B in Eureka Springs, AR. I emailed the proprietor about the availability of a specific room for the night of June 18, 2010. The room was available, and the rate was acceptable, so I called with a credit card number to guarantee the reservation. I received a confirming email, with the first miscommunication from the proprietor: "As we discussed, I am holding your reservation with your credit card until your deposit arrives." We had not discussed my sending a check. At any rate, I sent a check for the room rate of $110. On our arrival date, we were to give her a call when we were an hour away. We arrived in Eureka Springs an hour or so before we had planned, and we went to do some shopping in the local stores. While my wife was trying on clothes, I called the proprietor and told her we were in town, and that we could check in any time it was convenient with her. She asked that I meet her at the inn in about 30 minutes. When we walked into the inn, she made a remark about how "everyone seemed to be showing up early". Another miscommunication, as I had clearly said we were in no rush and could meet her at her convenience. A couple of sisters arrived at the same time, and as the innkeeper was chatting with us she said to the sisters, "you can use either the bathroom next to your room upstairs or the one downstairs. Since you both have long hair, I suggest you use the shower in the downstairs bathroom". She pointed to the room at the top of the stairs, and indicated it was our room. We took our bags up and settled in for an hour or so. As we were leaving for dinner and a musical event, I noticed that the supposed "private bathroom attached" (her website description) had a second door that opened onto the hall, with a little brass sign that said "Bathroom". It occurred to me then that the bathroom was meant to be shared. I could have locked it from the inside, but the sisters had already left for their engagement, and I didn't want to create an awkward situation for them, and I didn't want to cause any late night commotion. I also questioned whether I had missed something in the room description from the inn's website. Upon arriving home the next afternoon, I rechecked the website wording and it nambiguously states "the Morning Glory Room is a romantic retreat with private attached bath". The email exchanges with the proprietor have not been pleasant, as she has continued to insist that the bathroom was indeed private, and that my actions had made it not be private. She has attempted to skirt around her conversations with the sisters, not really denying what she said to them, but saying it was my fault that I had not exercised the option to make the bathroom private. As I see it, I was thrust into an awkward situation with some fellow guests. If there was any awkwardness to be dealt with, it should have been between her and the guests. She gave me no instructions on the bathroom situation. She says this complaint has never been made before, and I find that difficult to believe. It could only be avoided if she clearly made the guests in the other room aware that their bathroom was on the first floor, not on the second.
T Glyn Finley
6/23/2010

My ratings for this property
	Location
	Comfort
	Condition
	Cleanliness
	Service

Loved the Quiet

All the many little surprises were so much fun. We enjoyed the quietness of sitting on the porch and walking through your garden.
Anonymous
10/21/2008

My ratings for this property